Microsoft IT outage latest: Airports, businesses and banks including Sky News experiencing issues worldwide
Planes have been grounded as several airports are hit by a global IT outage, with Windows PCs shutting down and broadcasters and businesses also taken offline.
Friday 19 July 2024 09:23, UK
Key points
- Massive IT outage worldwide with airports, businesses and broadcasters affected
- Boarding scanners at Edinburgh airport offline View post|German and Spanish airports report tech issues View post
- Trains in UK affected View post
- Planes grounded in the US View post
- Sky News unable to broadcast View post
- Microsoft taking ‘mitigation actions’ after service issues View post
- Live reporting by Ollie Cooper
CBBC down
The only BBC channel seemingly affected by this morning’s events is CBBC – the broadcaster’s children’s channel.
“Sorry! Something’s gone wrong,” a message reads when tuning in.
“While we fix it, please go to BBC iPlayer.”
More trouble in Asia
By Nicole Johnston, Asia correspondent
More reports of trouble in Asia are beginning to be surface.
Malaysia’s railway operator KTMB is having problems with ticketing and customer service.
At Singapore’s Changi Airport, flights have been delayed with AirAsia and VietJet Air flights affected.
Issues in booking NHS appointments at some GP surgerys
Users are experiencing difficulties booking NHS appointments at some GP surgeries in the UK.
Error messages such as the ones shown in the images below are appearing when patients attempt to book.
One, in Putney, reports a “national internet issue” which is “impacting our core medical management system”.
We haven’t got a official statement from the NHS yet.
Met Police not affected at present
The Metropolitan Police says it has not been affected by this morning’s IT issues.
Everything is working normally, a spokesperson told Sky News.
No issues have been reported by the London Fire Brigade, either.
Hong Kong airport ‘in chaos’ and Australian broadcasters down
Our Asia correspondent Nicole Johnston says the South China Morning Post in Hong Kong is reporting that an IT breakdown has left the international airport in “chaos”.
It says check-in is being done manually but flights are still taking off.
The airport has started emergency procedures to keep flights moving.
Nicole reported earlier that the worldwide outage was also affecting Channel 10 and ABC in Australia, with Sky News Australia also down.
There were delays at Australian airports and Virgin Airlines was experiencing problems. Telecomms company Telstra was also disrupted, Nicole said.
Airports across Europe report difficulties
By Adam Parsons, Europe correspondent
The effects of the computer outage are being seen at airports across Europe.
Schipol airport in Amsterdam, one of the busiest in Europe, says the computer failure is having an impact on flights “to and from” Schipol and that is it now analysing that impact.
AENA, which manages 46 airports in Spain, said that it was suffering delays due to a “global computer system outage” and was having to use manual systems.
Ryanair, which is the largest airline in Europe, has said it is suffering disruption across its network and has asked for passengers to get to airports three hours before departure.
Berlin’s Brandenburg airport put out a message saying it was suffering delays at check-in “due to a technical fault”.
Transavia, the Dutch low-cost airline, has just confirmed disruption to its flights while European media companies, banks and government departments have been affected.
The website of the Dutch social services provider, UWV, is presently unavailable.
Ryanair check-in affected by outage
By Stephen Murphy, Ireland correspondent
Europe’s largest airline Ryanair has said it is experiencing “disruption across the network” due to the ongoing global outage.
The Irish carrier has advised passengers to “arrive at the airport at least three hours before their scheduled departure time”.
“If you’re due to travel today and have not already checked-in for your flight, you can do so at the airport.
“We sincerely apologise for any inconvenience caused as a result of this global third party IT outage.”
Dublin Airport said that its “team is on hand to assist Ryanair and passengers in the terminal”. The airport added: “We thank everyone for their patience.”
A Dublin Airport Authority (DAA) spokesperson told Sky News that there were currently no flight delays or cancellations at the airport attributable to the IT outage.
Emergency 911 lines down in US states
The emergency 911 lines in the US state of Alaska have gone down, according to the state troopers service.
“Due to a nationwide technology-related outage, many 911 and non-emergency call centres are not working correctly across the State of Alaska,” a statement read.
It also issued other numbers which can be called if you are in need of assistance, which can be viewed here if you need them.
Sky News journalists are looking into whether emergency services have been affected anywhere else.
The situation at Stansted
We have a reporter at Stansted Airport – where it’s said to be very busy.
It’s not clear whether operations have been affected just yet, but this image shows that many flights are displaying “please wait” on the boards inside.
India also hit by outage
By Neville Lazarus, India reporter
The global outage of the internet has affected the Indian subcontinent as well.
Airlines have suffered disruptions in their operations and a number of flights have been halted.
In a statement on X, SpiceJet said: “We’re currently facing a technical issue in providing updates on flight disruptions. Our team is actively working to resolve this issue. We regret for any inconvenience caused and will update you once the issue is resolved. Thank you for your patience and co-operation.”
Akasa Air also said: “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable.”
News channels like NDTV and others went off air temporarily. Computers in newsrooms had stalled effecting the news production.
Blue Screen errors messages appeared on laptop and computer screens stating: “Windows has been shut down to prevent damage to your computer.”
There were also reports that a number of hospitals that have experienced the same internet outage.
In pictures: Windows PCs crash globally as IT outage causes chaos
IT security firm Crowdstrike has said it’s aware of reports of Windows systems crashing.
The issue has been affecting businesses globally, including in Australia and Japan:
London Stock Exchange affected
By Ian King, business presenter
The London Stock Exchange is among the businesses that have been affected by the global outage of IT systems around the world.
A statement posted on the exchange’s website early this morning said that a technical issue was being investigated with the publication of RNS – the exchange’s Regulatory News Service – announcements.
It said: “RNS news service is currently experiencing a 3rd party global technical issue, preventing news from being published on www.londonstockexchange.com. Technical teams are working to restore the service. Other services across the Group, including London Stock Exchange, continue to operate as normal.”
It was also reported that Workspace, the news and data platform owned by the exchange’s parent LSEG, had also suffered an outage that has affected user access worldwide. The outage first struck when Asian markets were open overnight and prevented news from being published on the platform.
When trading began at 8am, the exchange’s website was still showing prices from the close on Thursday evening and continues to do so.
The FTSE-100 opened 50 points lower – around 0.62% – at the open but no prices were available on the exchange’s website.
Other major European stock indices have also opened to the downside this morning, with the DAX in Germany down by 0.55% half an hour into the session, while the CAC-40 in France and the MIB in Italy down by 0.45% apiece.
Boarding scanners at UK airport offline
Automated boarding scanners at UK’s Edinburgh Airport are offline, a witness from the Reuters news agency says.
Edinburgh Airport was checking boarding passes manually, the witness said.
We don’t have an official statement from the airport just yet.
German and Spanish airports report tech issues
German and Spanish airports are also reporting issues.
Berlin airport has said it is is experiencing delays to check-ins due to a “technical fault”.
Over in Spain, an “incident” has been reported at all of the country’s airports.
“We are working to solve it as soon as possible. Meanwhile, operations are continuing with manual systems,” the Spanish airport operator says.
Trains in UK affected
Trains in the UK have told customers to expect delays amid “widespread IT issues”.
Southern, Thameslink, Gatwick Express and Great Northern – all four of Govia Thameslink Railway’s brands – said they were experiencing problems.
“Our IT teams are actively investigating to determine the root cause of the problem.
“We are unable to access driver diagrams at certain locations, leading to potential short-notice cancellations, particularly on the Thameslink and Great Northern networks.
“Additionally, other key systems, including our real-time customer information platforms, are also affected.
“We will provide additional updates when we can. In the meantime, please regularly check your journey before you travel.”
Planes grounded in US
Major US carriers including American Airlines, Delta Airlines and United Airlines have issued ground stops due to communication issues.
This comes less than an hour after Microsoft said it had resolved its cloud services outage that impacted several low-cost carriers, although it’s not entirely clear whether there is a direct link between Microsoft issues and the ground stops.
The FAA did not immediately respond to Reuters’ request for comment.
Crowdstrike tech support message says aware of reports of crashes on Windows
IT security firm Crowdstrike is running a recorded phone message saying it is aware of reports of crashes on Microsoft’s Windows operating system relating to its Falcon sensor.
“Thanks for contacting Crowdstrike support,” it says.
“Crowdstrike is aware of reports of crashes on Windows… related to the Falcon sensor.”
Microsoft taking ‘mitigation actions’ after service issues
Microsoft says it is taking “mitigation actions” after service issues, it has said.
It says its outage started at about 6pm Eastern Time (11pm last night UK time).
The company says it is investigating issues with cloud services in the US, and an issue impacting several of its apps and services.
Sky News also affected by IT issues
A message from our executive chairman, David Rhodes, on the issues we here at Sky News have been experiencing…
Sky Sports News is also having problems.
What we know
Businesses including banks, airlines, telecommunications companies, TV and radio broadcasters and supermarkets have been taken offline following a mass global outage.
Major US airlines have been grounded.
The outage appears to be affecting Windows PCs globally. Users on the subreddit for cyber security firm Crowdstrike reported issues in India, the United States and New Zealand.
Users in Australia began reporting issues early this morning, stating they had been locked out of their workstations.